> ## Documentation Index
> Fetch the complete documentation index at: https://docs.healos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Testing, transfers, intake forms, languages, recordings, reminders, and billing.

<AccordionGroup>
  <Accordion title="Do I need to forward my line to test?">
    No. Call the HealOS number directly from a cell phone.
  </Accordion>

  <Accordion title="Can callers press a number to reach a person?">
    There is no key-press menu. The AI understands "I want to speak to someone" and follows your **Caller insists on a live person** routing.
  </Accordion>

  <Accordion title="Does the AI read back the caller's number?">
    It confirms the callback number the caller gives. It never reads your office number as the caller's number.
  </Accordion>

  <Accordion title="Can it tell patients our fax number, parking, or portal link?">
    Yes. Put it in the **Knowledge base** FAQs.
  </Accordion>

  <Accordion title="Can it send the intake form by email?">
    It texts the link, and also emails it when the caller shares an email address during the call. Staff can send a form manually from **Intake Forms → Send Form** with a phone number and/or email.
  </Accordion>

  <Accordion title="Can we have different intake forms per doctor?">
    Yes, via **Appointment Categories** and per-form links under **Intake Forms → General Settings**.
  </Accordion>

  <Accordion title="Is there hold music during transfers?">
    Callers hear ringing while the AI reaches your staff.
  </Accordion>

  <Accordion title="Are calls recorded?">
    Yes, up to the moment a transfer connects. Recordings and transcripts are under **Inbound Calls**.
  </Accordion>

  <Accordion title="What languages are supported?">
    English plus the languages you enable in the Voice card (Spanish, Mandarin, Cantonese, and others depending on the voice). The greeting starts in English and follows the caller.
  </Accordion>

  <Accordion title="Can the AI book in an imported (subscribed) Google calendar?">
    No, those are read-only. Book into a calendar the connected account owns, and add the imported one as an **External busy calendar** so its events block slots.
  </Accordion>

  <Accordion title="Does the AI send appointment reminders?">
    Confirmation texts, yes. Reminder sequences are coming; the **Reminders** tab under Appointments shows the status.
  </Accordion>

  <Accordion title="Our call flow is complicated and I can't find a setting for it. What do I do?">
    Send your existing call script or workflow document to [team@healos.ai](mailto:team@healos.ai) and we set up a custom workflow. See [Custom workflows](/guides/receptionist/custom-workflows).
  </Accordion>

  <Accordion title="Will changes I make in Settings take effect, or does HealOS need to do something?">
    They take effect on the next call once saved. If you are on a custom workflow managed by HealOS, the Settings page shows a banner and script changes go through us.
  </Accordion>

  <Accordion title="How is usage billed?">
    Per minute of completed call time, plus texts sent. **Subscription** shows your plan and included minutes.
  </Accordion>
</AccordionGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.