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No. Call the HealOS number directly from a cell phone.
There is no key-press menu. The AI understands “I want to speak to someone” and follows your Caller insists on a live person routing.
It confirms the callback number the caller gives. It never reads your office number as the caller’s number.
It texts the link, and also emails it when the caller shares an email address during the call. Staff can send a form manually from Intake Forms → Send Form with a phone number and/or email.
Yes, via Appointment Categories and per-form links under Intake Forms → General Settings.
Callers hear ringing while the AI reaches your staff.
Yes, up to the moment a transfer connects. Recordings and transcripts are under Inbound Calls.
English plus the languages you enable in the Voice card (Spanish, Mandarin, Cantonese, and others depending on the voice). The greeting starts in English and follows the caller.
No, those are read-only. Book into a calendar the connected account owns, and add the imported one as an External busy calendar so its events block slots.
Confirmation texts, yes. Reminder sequences are coming; the Reminders tab under Appointments shows the status.
Send your existing call script or workflow document to team@healos.ai and we set up a custom workflow. See Custom workflows.
They take effect on the next call once saved. If you are on a custom workflow managed by HealOS, the Settings page shows a banner and script changes go through us.
Per minute of completed call time, plus texts sent. Subscription shows your plan and included minutes.