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Two ways to go live

Keep your number, forward calls

Recommended. Patients keep calling the number they know. Your carrier forwards to the HealOS number.

Use the HealOS number directly

Put the new number on your website and Google Business Profile. No forwarding needed.

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Get the number

On “Your AI Frontdesk is ready” (or Settings → AI Phone Number → Change): search by area code, pick a number, Activate & assign number.
The number works as soon as it is assigned. Call it from a cell phone to test booking and transfers before you change any forwarding.

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Forward your existing line

Under “Connect to your existing line”, pick your Phone system type (cell, VoIP, landline) and your provider. HealOS shows the exact steps or dial codes for that carrier, with a copy button on each.
AT&T and T-Mobile use **21*<number># to enable and ##21# to disable. Verizon uses *72<number> and *73. The screen shows the codes for your carrier.

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Before you forward

Turn off “confirm connection”, “press 1 to accept”, and call screening on the forwarding rule. The AI cannot press keys. With these on, a large share of calls drop before the AI speaks.
  • Turn off voicemail on the forwarded line so it does not race the AI.
  • Save the HealOS outbound number in staff phones. On iPhones, unsaved numbers can be caught by Call Screening, which makes warm transfers fail.

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Turning it off temporarily

Remove the forwarding rule (the disable code is shown on screen). Calls ring your front desk again immediately.