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Patients call your number. HealOS answers in a natural voice, 24/7, and handles the call the way you configure it.

Book appointments

Offers real open slots from your EHR or Google Calendar and books them.

Recognize patients

Looks up returning patients and registers new ones in your EHR.

Transfer and take messages

Warm-transfers to staff with a spoken summary, or files a task for a callback.

Answer questions

Hours, insurance accepted, parking, services, from your knowledge base.

Text patients

Intake form links and appointment confirmations by SMS.

Handle emergencies

Flags urgent calls and routes them to the number you set.
Everything it does on a call is visible afterwards under Inbound Calls (transcript, summary, recording, every action taken) and Inbox Tasks.
Your call handling is more complex than the settings allow? Send us your call script or workflow document and we set it up for you. See Custom workflows.

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Where to go next

Setup checklist

From “Start Setup” to the first live call, in order.

Settings

Every section, with defaults.

Phone number and forwarding

Get a number, forward your line, avoid the two settings that drop calls.

Connect your EHR

Actions, booking defaults, provider routing, office hours.

Google Calendar booking

Book without an EHR.

Troubleshooting

Transfers, bookings, languages, forwarding.
Three things cause most support tickets: transfer numbers without the country code, provider hours that do not match the EHR, and a Maximum booking window that is too short.